Companies spend a lot of time, energy, and money trying to engage their employees to get them to “buy in” and get them excited about coming to work.
It makes good business sense – if you enjoy what you do, you will work harder and be more invested in helping the business achieve its goals and outcomes.
The concept of employee engagement is well researched, and there is a mountain of resources freely available, yet many businesses still struggle to get it right!
Imagine what it takes to engage 50,000 people. Louise Smalley, HR director at Whitbread PLC, has faced this challenge over her career. With three decades of experience working in HR roles at the highest levels, she understands what levers to pull when it comes to engaging people.
Louise is also my sister, which allowed me a bit more freedom to ensure our discussion was not only informative but also a lot of fun.
Given that we live and work on different continents, we don’t often “talk shop”, as there are other things to catch up on. I knew Louise had to be good at what she did given the roles and positions she held, yet somehow we had never sat down to explore her work and mine and some of the challenges we both see.
You could argue that, because we are related, I will be a little biased and supportive of her; alternatively, if you have a sibling, you also know that we can be the harshest of critics.
I can honestly say I left our conversation feeling that Louise is someone I would happily follow. She knows her stuff, articulates it clearly in a very matter-of-fact way, and I can see how she can motivate those around her.