Privacy Policy
‘The Box I Live In’ respects the importance of privacy and security of your personal information. This privacy policy sets out the way we collect, hold, use and disclose your personal information and underpins our commitment to protecting your right to privacy.
We may revise this Privacy Policy or any part of it from time to time. You will find the most current version on our website.
Use of Personal Information
The personal information we collect and hold generally includes contact details (i.e. name, address, email and phone number) and credit card details.
We use the personal information you provide us with for the purpose for which it was provided to us, other related purposes or as permitted or required by law. Generally we collect and use your personal information for:
• completing financial transactions, including issuing receipts;
• communicating with you via mail, email, SMS or phone;
• responding to your questions, comments or other requests; or
By completing the sign up form you consent to ‘The Box I Live In’ storing your personal information for communicating with you, issuing receipts and sharing with our trusted service providers. We will endeavour to provide you with an opportunity to opt out of receiving future communications and make every effort to ensure that our opt-out notices are clear and easy to follow. If you do not wish to receive future communications from ‘The Box I Live’ in or wish to limit the use of your personal information then please contact us at admin@theboxilivein.com
Disclosure and Sharing of Personal Information
Strict confidentiality agreements are in place with our service providers and external agencies, and with staff who handle your personal information. We will only disclose your personal information for the purposes for which it was initially collected, other directly related purposes or purposes to which you otherwise consent.
Other than as stated above, we will not share your personal information. However, it is possible, though unlikely, that we might be forced to disclose personal information in response to legal processes or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena or a law enforcement agency’s request.
Access and Correction of Personal Information
‘The Box I Live In’ will correct its records containing personal information as soon as practically possible at the request of the individual concerned in accordance with the Privacy Act. We take reasonable steps to ensure that the personal information that we collect and hold is accurate, complete and up-to-date. However, we rely on you to advise us of any changes to your personal information to help us maintain accurate, complete and up-to-date information.
We will, on request, provide you with access to the personal information we hold about you unless otherwise required or permitted by law. We will notify you of the basis for any denial of access to your personal information.
Individuals wishing to lodge a request to access and/or correct their personal information should do so by contacting us at admin@theboxilivein.com
Cookies & pixel tags
We use cookies and pixel tags (also referred to as web beacons, web bugs or clear gifs) to collect web site usage information. A cookie is a small amount of information stored on your computer by our web site server. It is information that your web browser sends back to our web site server whenever you visit it again. We use cookies to ‘remember’ your browser between page visits. In this situation, the cookie identifies your browser, not you personally. No personal information is stored within ‘The Box I Live In’ cookies.
Pixel tags are tiny graphics with a unique identifier that are used to track the online movements of web site users. ‘The Box I Live’ In places third party pixel tags on its web sites to benefit from the services of web analytics and targeted advertising providers (e.g. Google, Facebook, LinkedIn). If you maintain social media accounts with such providers, they may associate web usage information collected through pixel tags with your account. ‘The Box I Live In’ does not obtain personally identifiable information from the pixel tags.
By accepting our cookie policy and continuing to use our sites without changing settings, you are agreeing to our use of cookies.
Storage and Security of Information
We strive to protect your personal information, that it is protected from misuse, loss, interference and unauthorised access, modification or disclosure. For example, whenever we ask for your financial details online, we use industry standard security on our website forms.
No data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, ‘The Box I Live In’ cannot ensure or warrant the security of any information you transmit to us over the internet, and you do so at your own risk. Once we receive your transmission, we make our best effort to try and ensure its security both on our systems and while in transit between our systems and the companies who provide us with various services. Third party service providers may use data centres overseas or be located overseas.
Making a Privacy Complaint
If you wish to make a complaint about a breach of this privacy policy, the Privacy Act or the Australian Privacy Principles you can contact us at admin@theboxilivein.com
We will manage your complaint in accordance with our Complaints Policy. You will need to provide us with sufficient details regarding your complaint as well as any supporting evidence and/or information. We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation. If you are not satisfied with our determination, you can contact us to discuss your concerns. If your complaint is about the way we handle your personal information, you may also contact the Office of the Australian Information Commissioner by calling 1300 363 992, online at www.oaic.gov.au or writing to the Office of the Australian Information Commissioner, GPO Box 5218 Sydney NSW 2001.
Secure Online Transactions
We process your credit/debit card details securely using an accredited internet payment security system. With the combination of SSL encryption on our website and a secure browser at your end, we take all reasonable measures to ensure that your credit/debit card and personal information are protected .We also recommend that you take appropriate security precautions when accessing the internet via public Wi-Fi networks or shared computers.
Contact Us
If you have any questions about your privacy, wish to access or change your details, how to lodge a complaint regarding the handling of your information, please contact us at admin@theboxilivein.com